When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.
This one might be a bit lengthy, but should be worth the read. I purchased a 2012 Chev Equinox from VAL a few months back. The vehicle did have 220,000 KM on it so was extensively used, but the price was good and given the build year seemed like a reasonably safe bet. I even opted out of any extra warranty. This was a bad decision on my part given what happened only a few months (4000KM) later. Long story short, the entire engine was shot. It had to be entirely rebuilt for almost the price of the vehicle. The cylinders and pistons all need replacing. The timing chain was worn out. The list goes on and on. Given the huge cost I went back to VAL to have a talk with them about the matter. Even though I didn't have an extra warranty I felt they still should bear some of the burden. After a few discussions with the owner we reached a reasonable agreement as to the division of the cost. In the end I was out a lot more money than I wanted to be, but VAL did step up and help share the burden somewhat. The owner stood behind his product and proved a reasonable person to deal with given the difficult situation. There were no winners in this situation, but again, I feel it deserves mentioning that VAL and the sales staff are honest and reasonable people that stood behind their product when "push came to shove" if you will. -W. Smith
a month ago
Recently got the opportunity to work with Oliver Johnson on a deal. Oliver is great at what he does and really takes the time to listen to the customers' feelings and concerns. Oliver is conversational and friendly and is not at all pushy or arrogant. He's a great problem solver and really knows the industry well. He's well established in his line of work & has great connections in the greater Langley area. Oliver and his team really go above & beyond to try to appease the customer and rectify any concerns. I would highly recommend anyone looking for a used vehicle in Langley to give Oliver a call. Oliver and his team really redefine the reputation of used cars salesmen and the whole experience. 5 Stars 🌟
3 months ago
Oliver was fantastic to deal with for my son’s first vehicle purchase. He was informative, friendly, funny & non-pressure. My son is the proud owner of a Toyota Tacoma. Oliver took the time to go through the vehicle with us and engaged with both of us. We would totally recommend him to anyone looking for a vehicle. Added bonus was their employees bring their dogs to work! Highly recommend Vancouver Auto Liquidation and Oliver!!!
3 months ago
Great Experience. I have recently just purchased a vehicle from Vancouver Auto Liquidation. After getting the run around from one of the big box lots Brian and Josh were very accommodating. No pressure searching as well as they let me take the vehicle of interest for 2 days to ensure this was right for me. Once I had decided that this vehicle was right they then let me take it to a 3rd party (very reputable) shop for a thorough inspection which all turned out good. Trade in was fair as well as well as they addressed any concerns I had with the vehicle prior to purchase. Needless to say I wouldn't hesitate to return.
3 months ago
I just recently bought a 2014 Ford Escape from here and my experience was awesome. Bryan was very helpful and personal, gave me a great price for my trade in and got me a deal on the new car. When I went back to hand in my spare key and get some questions answered, Oliver was very helpful and had the issue resolved within a couple minutes. They don't waste your time and give the best service. I would highly recommend getting a car from these guys.
4 months ago
How Did We Do?